Note the (found on the sticker or the login help screen) and the current Date/Time displayed on the DVR.
Getting locked out of your surveillance system can be a major security headache. If you've forgotten your credentials, this guide covers how to perform a using the latest "new" methods for modern firmware. 1. Try Factory Default Credentials First
If you have installed on a PC and the DVR was added before:
Take a clear photo or screenshot of the dynamic code page.
Unplug the power cable from the wall before opening the machine chassis to avoid personal injury or damaging internal micro-components. hi sharp dvr reset password new
Note regarding the Date: Some older Hi-Sharp algorithms rely on the system date. If the DVR has a dead CMOS battery, the date may have reset to 1970-01-01 or 2000-01-01 . If your password calculator isn't working, try setting the date in the calculator to match the date shown on the DVR screen (if visible).
Connect your DVR to a monitor and mouse. When the login prompt appears, look for an option at the bottom or top of the screen that says "Forgot Password," "Restore Password," or an icon depicting a padlock.
For older Hi Sharp systems without QR codes, recovery is based on the device's internal clock and serial number.
Most modern Hi Sharp DVRs use the Hik-Connect or Guarding Vision app for mobile management. This is the fastest way to reset your password. Note the (found on the sticker or the
For models where you cannot access the software reset menu, a physical reset on the motherboard may be necessary.
Click "Forgot Password" on the login screen and answer your preset security questions to unlock the account. QR Code/Dynamic Code:
Newer Hi Sharp DVR models may have additional reset methods, including:
Alternately, check for a set of two metallic pins stamped or RESET on the motherboard layout. Hold a conductive screwdriver tip across both pins simultaneously, reconnect power, and hold for 60 seconds. Note regarding the Date: Some older Hi-Sharp algorithms
Input the temporary "Super Password" they generate to access the system and overwrite the old password. 4. Scan the QR Code via Mobile App
If you set up security questions during the initial configuration (common in newer firmware): Click on the login screen.
Power off the unit and open the case. Look for two metal pins labeled "J1" or "G1" (jumpers). Use a screwdriver or tweezers to bridge (connect) these two pins, then power the device on. Hold the bridge for 30–60 seconds to wipe the admin credentials. Troubleshooting Tips
Answer the security questions you previously configured to bypass the current password and set a new one. 4. Hardware Reset (Last Resort)
Do you see a or a QR code on your login window? Share public link
