A dedicated community has been building custom add-ons ("packages") using the built-in ZPM (Zammad Package Module) format for years, though a formal marketplace is not yet available.
While Zammad has always had a rich list of integrations , the push toward and generic webhooks is the real game-changer for 2026.
Support for Redis Sentinel and improved Docker backup/restore modes are now native, making it easier for DevOps teams to maintain large-scale deployments. Ready to Upgrade?
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Zammad updates frequently. Always verify that the add-on explicitly supports your specific Zammad version (e.g., Zammad 6.x or newer). Review the Source
While Zammad natively supports email, chat, and major social networks, customer communication preferences shift rapidly. The newest channel add-ons ensure you can meet your customers wherever they are. Enterprise WhatsApp Business API Connectors
user wants a long article about "zammad addons new". I need to search for information about Zammad addons, plugins, and recent news. I'll follow the search plan as outlined. search results provide some information. I need to open the most relevant ones to gather details for the article. The results include a major release announcement for Zammad 7.0, a knowledge base article about add-ons, community discussions, GitHub repositories, and other integration-related pages. I'll open these to extract key information about new features, add-ons, plugins, and the overall ecosystem. search results provide a good amount of information. I will now structure the article. It will cover the new AI features in Zammad 7.0, the concept of add-ons and premium features, the developer ecosystem (packages, custom development), community plugins and third-party integrations, and a guide to finding and using add-ons. I will also include future outlook and a conclusion. I'll cite the relevant sources.ammad’s big story right now isn’t just about add-ons—it’s about a . The introduction of Zammad 7.0 in early 2026 marked a pivotal shift, integrating AI into the helpdesk’s core operations while keeping everything open and extensible. zammad addons new
What is the primary your support team is currently facing?
While basic notifications have existed for a while, the newest webhook configurations allow agents to create, assign, and reply to Zammad tickets directly from their chat channels.
The most significant milestone in Zammad's addon landscape arrives with , introducing advanced, native AI Addons . These tools focus on cutting down manual ticket sorting and speeding up agent responses: AI Ticket Summary A dedicated community has been building custom add-ons
A typical Zammad addon requires a specific definition file to appear in the UI and be registered in the system.
Go to System > Packages in your Zammad admin interface.