While the software clears the error, it does not physically empty the ink pads. If the pad is truly saturated, it may leak ink. Consider cleaning or replacing the pads.
Release both buttons. If the green light stays solid, you are in Service Mode. Run the Software ServiceTool_v3600.exe on your computer. Reset Counters "Clear Ink Counter" "Waste Ink Counter" Select "Main" or "Platen" and click
If you want, I can draft a step-by-step walkthrough tailored to a specific Canon printer model — tell me the exact model and its current error/message.
Canon printers are programmed to track the number of cleaning cycles and prints. When this internal waste ink counter reaches a predetermined maximum, the printer will stop functioning and display errors such as . This is a safety feature designed to prevent oversaturated ink pads from leaking and potentially damaging the printer's internal electronics. Canon service tool v3600
Press the button 5 times (the indicator light should toggle between orange and green). Release the Power button.
iP2770, iP3600, iP4600, iP4700, iP4870, iP4970
As printers age, they track the amount of waste ink generated during cleaning cycles. When this "ink absorber" reaches capacity, the printer stops working to prevent ink from leaking onto your desk. The is one of the most widely used versions of this software for resetting that counter. What is the Canon Service Tool v3600? While the software clears the error, it does
Generates a detailed text log of the printer’s history, including total page count, cleaning cycles performed, and error logs.
It resets the counter that tracks how much ink has been wasted during cleaning cycles. When this counter hits 100%, the printer locks down, causing the 5B00 error.
Some newer Canon models have upgraded security that can "lock" the service mode if an incorrect version of the tool is used, potentially requiring a physical mainboard replacement. Release both buttons
Generates a report of the printer's history, including page counts, error logs, and firmware versions. EEPROM Save/Clear:
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Canon printers do not have physical sensors to detect wet pads. Instead, an internal electronic counter estimates ink volume.
The Canon Service Tool v3600 is a specialized software utility designed for maintenance and troubleshooting of Canon Pixma printers. This tool is primarily used by technicians to interact with the printer's firmware, reset internal counters, and perform deep diagnostic functions that are not available through the standard printer driver interface.
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later. Service Tools for Canon Printers | PrinterKnowledge