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Plugins [hot] | Osticket
: Do not run multiple plugins that attempt to do the same task (e.g., two different Slack notification plugins), as they will conflict.
To manage performance effectively, you need data. These plugins provide insights into your team's operations and improve the agent experience.
: Allows agents to send text updates directly to a customer’s mobile phone from within the ticket thread. Advanced Automation and UI
Moves file attachments from the database to a disk or Amazon S3 bucket, keeping the database slim and responsive. Audit & Security: Audit Trail: osticket plugins
This is where come into play. Plugins are software add-ons that integrate with the core osTicket system to extend its capabilities, bridge gaps in functionality, and streamline support operations.
You can offload heavy ticket attachments to external cloud storage. Core and Essential Official Plugins
To maintain a fast and stable help desk, follow these maintenance rules: : Do not run multiple plugins that attempt
Is there a workflow plugin available for 1.17.x - osTicket Forum
osTicket plugins offer an incredibly flexible way to scale your customer support without switching to expensive, proprietary software. By offloading attachments to Amazon S3, enabling SSO via LDAP, and connecting your help desk to Slack, you can build an efficient ecosystem tailored to your team's exact needs. If you want to tailor your help desk further, tell me: What are you trying to add to osTicket? What version of osTicket and PHP are you currently running?
Tracking team activity and system changes for compliance. : Allows agents to send text updates directly
Log in to your osTicket Staff Control Panel. Go to Admin Panel > Manage > Plugins .
Upload the .phar file or the unzipped plugin folder directly into this directory. Step 3: Enable the Plugin in osTicket
If you run osTicket using the popular devinsolutions/docker‑osticket image, plugin management is partially automated. The container includes a predefined set of official plugins (audit, auth‑2fa, auth‑ldap, auth‑oauth2, storage‑fs, storage‑s3, etc.) that are downloaded and installed as .phar archives during the build process. The container also implements hash‑based verification for third‑party plugins, such as the Slack integration, to ensure integrity.
osTicket’s extensibility centers on hooks, event handlers, and the plugin API that interacts with core models (Ticket, User, Staff, Department, SLA, etc.). Key extension points: