Exclusive Portable — Service Desk Licence

Exclusive licenses tie every action to a specific identity. In highly regulated industries (Finance, Healthcare, Defense), accountability is non-negotiable. An exclusive license ensures that every configuration change, ticket closure, and data export is tracked to a single, verified user, simplifying compliance audits. Personalized Workspace & Productivity

Ask yourself three questions:

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When employees dread using the service desk, they engage in "ticket avoidance." They stop reporting minor issues, choosing instead to "make do" with workarounds or, worse, creating "shadow IT" solutions. This erodes the visibility of the IT department. A service desk that is too cumbersome to use effectively blinds the organization to the actual state of its technology. service desk licence exclusive

Identify licensed agents who haven't updated a ticket in the last 30 days.

Instead of buying a licence for every single employee, concurrent models track the number of users logged into the service desk at the same time . This setup is ideal for global organizations operating across multiple time zones, as a single licence can support an Asian agent and an American agent sequentially. Unlimited Casual User / Stakeholder Roles

Reserve exclusive licences for system administrators, major incident managers, and full-time tier-2 and tier-3 engineers. Casual users, such as department managers who only log in to approve monthly requests, can be relegated to casual or concurrent tiers. Implement Automated Deprovisioning Exclusive licenses tie every action to a specific identity

—exclusive licenses for the "power users" and shared seats for the "occasional helpers" to keep costs down while maintaining high customer satisfaction. cost-comparison table

This feature introduces a strict permission boundary between standard and premium seats, ensuring your most powerful automation and security tools are handled only by licensed experts. Restricted Advanced Automation

Need reporting, workflows, and system administration. Identify licensed agents who haven't updated a ticket

Choosing an exclusive, all-in-one vendor means one point of contact, one renewal date, and one invoice. It simplifies internal governance. 3. Better Security and Access Control

This tier is exclusively reserved for dedicated help desk agents, system administrators, and tier-2/3 engineers.

Choosing the right licensing structure requires balancing operational demands against budgetary constraints. Exclusive Licence Concurrent Licence Named (Shared) Licence 100% Guaranteed Pool-dependent Shared schedule Cost Per Seat Lower per user Audit Clarity Requires deep logging Best Used For Core Agents & Admins Shift Workers & Tier 1 Part-time contributors Optimizing Your Licence Strategy